Symantec revealed its new European customer management centre will be based in Dublin West

There has been a major jobs boost for Dublin 15 following the announcement that global company Symantec is to establish its European customer management centre in Dublin, creating 400 jobs.

The move will see the first 200 jobs created in 2013, and a further 200 positions to be created over the next two years.

Based in Blanchardstown since 1991, Symantec revealed the new recruitment drive when it announced its new European customer management centre will be based in Dublin West.

According to Symantec, the new centre will provide a Europe-wide sales and support function to Symantec customers and partners.

The initiative is supported by the Department of Jobs, Enterprise, and Innovation through IDA Ireland, the government agency responsible for the attraction and development of foreign investment in Ireland.

Symantec is said to be looking for the highly skilled, multilingual team in Dublin to play a central role in achieving Symantec’s mission of “protecting and managing customers’ information”.

The team is responsible for delivering an enhanced partner support function, demonstrating Symantec’s continued commitment to developing improved collaboration with its channel.

Commenting on the announcement, Matthew Ellard, EMEA senior vice president, Symantec said: “We are eager to continue our success in Ireland — building off of a 20-year presence in the country. These new jobs offer the opportunity for talented and driven individuals to join a high-performing company which is focused on enabling its employees to develop their skills and enhance their career. I look forward to the continued growth of Symantec Ireland and consistently delighting our customers and partners with our addition of the new European customer management centre in Dublin.”

Its base in Blanchardstown, Dublin, has been home to a security operations centre, as well as operations in business authentication, software development and testing.

These business units have played a crucial role in helping to protect businesses and consumers from increasing levels of cyber-crime. The European customer management centre will be located alongside these existing functions.

Dublin West TD and Minister for Transport, Tourism and Sport Leo Varadkar (FG) described the announcement as a “massive boost” for Blanchardstown.

“The creation of 400 new jobs at a European customer management centre in Blanchardstown is fantastic for the area and the biggest job announcement in Dublin West for many years. A significant proportion of these new staff will live and work in the area and give the economy a real boost.

“Symantec has been based in Blanchardstown for 22 years and has developed operations to combat cyber-crime. It’s just one of a number of high-profile IT companies in the area like eBay, PayPal and IBM. And the more high-tech companies we have in Blanchardstown, the easier it becomes to attract new ones,” he added.

Local Fianna Fail councillor David McGuinness also welcomed the news, commenting: “Locals are particularly excited about this announcement given that these position are not totally multi-lingual positions which has been a factor in previous job announcements in the Dublin West region.

“Dublin-15 residents are rightly proud of Symantec in their community. For decades, they have supplied employment and a quality of life for countless families in this community.

“While operations at the Blanchardstown site have scaled down over recent years, today’s announcement is a major vote of confidence from the company and is to be widely welcomed,” he added.