Whirlpool is alerting customers to a potential fire safety risk concerning certain models of Hotpoint and Indesit washing machines as it prepares to launch a product recall.
Owners of appliances purchased since 2014 are urged to contact Whirlpool immediately to check if their washing machine is one of the models affected.
Up to 11,000 washing machines sold in Ireland may be affected.
Whirlpool say their priority is ensuring people’s safety, which is why it is notifying customers of the potential safety risk.
Whirlpool is now working at full speed to build the necessary infrastructure so it can be ready to officially begin the recall in January.
This involves doubling the size of its customer service team, hiring additional engineers, increasing its own delivery and collection capability, and seeking the support needed from third parties such as retail partners and logistics providers, without which the recall cannot be implemented.
To avoid all risk associated with the use of affected models, consumers should unplug their washing machines and not use them.
If nevertheless consumers do use their appliance, they should only use cold water cycles of 20C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C.
Under the recall, all affected customers will have the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of their existing appliance.
Jeff Noel, Vice President of Whirlpool, said: “We sincerely apologise for the inconvenience and concern this may cause to our customers, particularly over the Christmas period, but we hope people will understand that we are taking action because people’s safety is our top priority.
“Preparing for a recall of this scale is a complex operation and we are working tirelessly to ensure we are ready to start offering replacements or repairs to our customers from early January.”
The issue affects certain washing machines sold in Ireland under the Hotpoint and Indesit brands that were manufactured between October 2014 and February 2018. It does not concern Whirlpool branded washing machines.
People can instantly check if their washing machine is affected by visiting https://washingmachinerecall.whirlpool.ie.
This site includes an online model checker tool, as well as a full list of model numbers. Alternatively, customers can call Whirlpool’s freephone