The introduction of a new bus route into North Dublin has been met with “disastrous” teething problems, according to frustrated locals.
The 17A, which runs from Blanchardstown through Finglas and Ballymun, has left passengers waiting up to two hours for a bus during parts of the day, with two or three buses often arriving at once.
Go Ahead took control of the route on December 2 from Dublin Bus.
Cllr Larry O’Toole (SF) has expressed concerns at the performance of the new route, and said he has “requested immediate action” to get the routes back on track.
Cllr O’Toole said: “I have received complaints from passengers who use the new 17A service on a daily basis.
“There are delays of up to one hour during parts of the day.
“There is regularly a backup of buses, with two or three [17A] buses arriving together. Some drivers appear not to be familiar with the routes; some buses do not have their number displayed.
“This performance certainly does not bode well for the future privatisation of public transfer.”
Online, locals have criticised the route, with one person saying it took them over two hours to get from Finglas Village to Northside Shopping Centre between waiting for the service and the actual ride – a journey that Google Maps says is only a 15-minute drive.
Dublin Gazette contacted Go Ahead who said: “During the first week there were a small number of teething problems as the new schedule was introduced, although we appreciate all delays are regrettable.
“We would also comment that delays on the 17A are not a new phenomenon, and the lack of bus prioritisation measures along this route is a factor in this regard.
“We will continue to monitor the situation and work alongside the NTA in reviewing and altering any aspects of the service that we collectively believe will increase the efficiency and effectiveness of our routes.”