Go-Ahead Ireland has been strongly criticised by some south Dublin residents, claiming that bus services are constantly late or do not show up at all.
In 2017, Go-Ahead Ireland won a contract to operate 10% of routes previously operated by Dublin Bus, primarily in the outer Dublin metropolitan area.
The UK-based company began taking over routes in October 2018 and currently operate 24 services in Dublin.
Among these services are the 17 (17c and 17d) from Blackrock to Rialto, the 45a and 45b from Dun Laoghaire to Kilmacanogue, the 59 from Dun Laoghaire to Killiney Hill, the 63 and 63a from Dun Laoghaire to Kilternan, the 114 from Blackrock DART Station to Rockview and the 111 from Dalkey to Brides Glenn.
Local residents have taken to online to raise their concerns about some of the routes which are often late or don’t show up at all, they say.
“Once again the 59 bus didn’t turn up today. The 14:42 bus from Dalkey didn’t appear,” said local Paul Smyth on May 28.
“This now seems to be a fairly regular occurrence since GoAhead took over the route.
“A previously reliable service is now becoming unreliable. And with only one bus per hour this is leaving people stranded.”
“It’s the same with the 45a in the morning,” says Karen Nolan.
“I think it leaves Dun Laoghaire around 7:50 am. Twice last week it didn’t leave the garage because of “mechanical issues” and again this morning.”
The 114, and 111 routes were also the subject of complaints.
Go-Ahead Ireland have announced that they are amending the timetable of the 114 bus route from June 16.
“Trip running times have been reviewed to account for variable traffic conditions,” the company’s website reads.
Local councillor Cormac Devlin says that he is aware of the complaints made against the company and urges residents to contact the National Transport Authority.
“Since I hosted several public meetings about the Bus Connects plans late last year, I have received several complaints about the GoAhead services in the local area,” he said.
“Many constituents have informed me that certain services (and routes) are not as reliable as the same services were when operated under Dublin Bus.”
In a statement made to Dublin Gazette, Go-Ahead Ireland said: “Go-Ahead Ireland is committed to providing customers with a reliable and safe bus service across its 24 Dublin routes.
“We also take customer care queries very seriously and are more than happy to provide customers with information on any route.
“However, in order to provide accurate information, we do require some degree of detail so can reference our data which includes the bus route, time and is possible bus stop details.
“This is the normal procedure followed by all bus operators.
“Our Customer Care information is available on www.goaheadireland.ie and regular updates are posted on our twitter accounts. We are always happy to hear from customers.
“In relation to route 59, on the 28th May, our data confirms that the 14.42 did not run due to a last-minute absence and we apologise sincerely for any inconvenience caused.
“On occasions like this, we always do our best to find an alternate but were unfortunately not in a position on this occasion due to the timescales involved.“
This article was updated on June 12 at 10:55 am to include the statement made by Go-Ahead Ireland.