Grounded planes at Dublin Airport during the height of the bad weather

PEOPLE took to social media last weekend to voice frustration at Irish airlines in the wake of Storm Emma, after they announced they would continue to operate flights on Saturday.

 

With Dublin still on a red weather alert until Saturday morning, Ryanair announced that it would be continuing with planned flight schedules.

 

Aer Lingus also planned to continue with flights, though later in the day both airlines announced there would continue to be a number of cancellations and a number of delays.

 

Twitter users vented their frustration to the airline, saying there was a lack of communication from it with regard to cancellation or delays, with some doubtful of whether to make their way to the airport at all.

 

‘Bish’ said: “Due to no transport in Ballsbridge, are we expecting the 1.50pm [flight] to fly to Manchester? I’m going to have to set off at 11 on foot [to be at the airport on time].”

 

There were also a number of users reporting that they presented at the airport, only to find out their boarding passes wouldn’t scan at security, but did not receive notice of any cancellation or delay less than an hour before their scheduled departure.

 

“I’m booked on [a flight] from Dublin to Bergamo at 1:50pm. Boarding pass wouldn’t scan at security and flight not appearing on departure boards in the airport,” James tweeted to

 

Ryanair, with a number of other users echoing his concern in regard to the same flight.
That airline also came under fire, as multiple people on Twitter said they were told they would not be given a refund if they couldn’t make it to the airport for their flight, if the flight was not cancelled.

 

This came despite a red warning being in place until 9am on Saturday, and the National Emergency Centre warning people not to make unnecessary journeys.

 

A Ryanair spokesperson told Dublin Gazette they are doing everything in their power to assist customers affected.

 

They said: “We are doing everything we can to re-accommodate affected customers and minimise disruption to their travel plans, and we apologise for any inconvenience caused by these disruptions, which are entirely outside of our control.”

 

Twitter users also said there was a glitch with the Aer Lingus website on Friday evening, which resulted in individuals with cancelled flights being charged up to €150 to reschedule their journeys.

 

A spokesperson from Aer Lingus told Dublin Gazette: “We experienced a technical glitch on our website which resulted in some guests being charged in error to change their flight, which is entirely unintentional on the part of Aer Lingus.

 

“We wish to reassure passengers that all wrongly incurred charges will be refunded and we continue to uphold our ‘change for free’ facility, as per our communication on our website and via our social media channels.”

 

Other passengers complained they weren’t alerted to their flights being cancelled, and were not told of cancellation until they presented at the gate.

 

“I was in front of the gate before departure, and my flight from Dublin to Amsterdam was cancelled this morning,” said Stephan, who tweeted previously about trying to get information from Aer Lingus.

 

“The next available flight to Amsterdam is next Monday. That’s crazy when you let folks come to the airport, and cancel 20 minutes before departure, when nobody can leave via Dublin,” he continued.

 

Users were also trying to make contact with Aer Lingus, with users complaining they were being left on hold for extended periods of time with nobody contacting them.

 

An Aer Lingus spokesperson said that they had dedicated teams in place to help more than 50,000 customers affected by Storm Emma.

 

They said: “Some 50,000 passengers’ travel plans have been disrupted due to the severe weather conditions and we appreciate this is a very difficult and challenging time for them.

 

“We have dedicated teams across the airline working to resume operations as quickly as we can and when it’s safe to do so.”