Dublin City Council has launched a dedicated community support helpline to help at-risk members of the public in accessing non-emergency and non-medical supports and advice during the current public health emergency.
The confidential phoneline service is being established by the new COVID-19 Dublin City Council Community Response Forum, which includes over a dozen agencies and organisations. The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels.
The role of the Forum is to ensure that there is a co-ordinated community response and to enable all voluntary statutory agencies to collaborate in support of our communities and particularly of our most vulnerable members.
The new phoneline is just one aspect of the Forum’s work. Its core aim is contributing to the community-wide effort to limit the spread of COVID-19. Dublin City Council, through this group, will ensure that the wide variety of groups working across the city to assist those in need, will do so in an organised, collaborative and targeted way. The City Council’s COVID-19 Community Response Forum is there to ensure the very best use of the many resources assisting vulnerable persons with their daily needs at this unprecedented time, whether that is collecting medication, food shopping, social support and contact.
If you need help or know somebody who needs help, the phone number to call is 01 222 8555. The lines are open from 8am to 8pm, 7 days a week.
“This is about providing a targeted, integrated and co-ordinated approach to
the delivery of much needed services to our more vulnerable citizens,”
according to the Lord Mayor of Dublin Tom Brabazon. “Life has changed for so
many people in the past few weeks and we are there to help with that change.
Staff in Dublin City Council whose day-jobs have also changed due to this
crisis will be a key resource in the management and operation of this community
An information leaflet including the new phone number and other information will be distributed around the city, particularly to vulnerable households, over the coming days.