A leading Dublin business group has said that a lack of card payment options in taxis leaves an ‘underwhelming impression’ on tourists visiting the capital.
Dublin Chamber CEO Mary Rose Burke made the comment as the business group revealed they have made a submission to the National Transport Authority last week in response to the National Maximum Taxi Fare Review Report.
The group are calling for the acceptance of credit and debit card payments to become mandatory in taxis in Ireland, with the chamber noting that a lack of acceptance of card payments in some Dublin taxis ‘flies in the face of the city’s smart city credentials’ and causes frustration for tourists and business visitors.
In a statement, Dublin Chamber CEO Mary Rose Burke said: “Being able to pay for goods and services by card is now taken for granted in major cities around the world. We often hear from visitors who are left surprised when they arrive at Dublin Airport and are told that they can only pay by cash.
“A lack of credit card payment options leaves an underwhelming impression on visitors and adds significant hassle to moving around the city, particularly for those who have just arrived from overseas.”
The group believe that making it mandatory for cards to be accepted will be a massive step forward in making transport in Dublin acceptable to all. Dublin Chamber, in their submission, also noted that a wider acceptance of cards will introduce notable economic benefits.
Burke said: “In the past five years – and since the last taxi fare review – there has been a significant change in how people carry and spend cash.
“Dublin is moving towards becoming a predominantly cashless city, which is in-keeping with international trends. While a large number of consumers still use cash for some purchases, the roll-out of contactless payments has led to a sharp increase in card payments. This trend is only set to continue to grow.
“The taxi industry in Ireland is one of the last to fully embrace card payment technologies. Thanks to the Leap card and modern ticket machines, cash is no longer needed for buying train, Luas or bus tickets. Making card payments in taxis is a logical – and urgently needed – next step for the NTA to take.”