An Post’s operational overhaul sparking serious delivery delays

by Rose Barrett
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A new operational plan for the Fonthill and Blanchardstown delivery offices has resulted in delays for both regular mail and package deliveries, claims Deputy Emer Higgins (FG)

The TD for Dublin Mid-West claims: “This recently implemented operational plan for the Fonthill and Blanchardstown Delivery Offices should be focused on making the service more efficient. Unfortunately, this plan has done quite the opposite and resulted in delays in deliveries.

“Constituents have complained they are not receiving important documentation on time. Some residents have even reported receiving “ghost” delivery notifications, only to find that their parcels have not actually been delivered, and these disruptions have caused growing frustration for many Dubliners, particularly for the residents in Clondalkin and Lucan who have been experiencing significant delays.”

In response, a spokesperson or An Post stated: “Following on from the implementation of a new operational plan for our Blanchardstown and Fonthill Delivery offices (DSUs) there is currently a number of issues that are impacting the delivery of some mail in the Dublin 15, Dublin 22 and in Lucan areas.!

But An Post assured: “There are ongoing steps being taken by management, staff and staff representatives to address these issues. We are currently working to minimise the impact on customers and have been ensuring that disruption is kept to the minimum.”

Deputy Higgins noted that there are many still in society who do not use email. “They rely more heavily on the postal service and should not be disadvantaged due to unnecessary disruptions. As An Post is our sole postal service provider, it’s critical that they also minimise disruption to their workforce by implementing a fair and reasonable change management plan. An Post had assured me that steps are being taken to minimise disruption.

 “Residents and businesses should not have to suffer as this new plan is rolled out – An Post needs to get its act together,” Deputy Higgins concluded. 

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