Passenger panel meets to make Airport better 

by Gazette Reporter
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A new Passenger Panel to ensure passenger opinions of their experience of Dublin Airport are heard and actions taken by daa, the operator of the airport, met for the first time on Tuesday.

This new panel will complement existing market research surveys and feedback channels including the new rate my airport feature in the Dublin Airport App.

The Passenger Panel is comprised of a cross-section of passengers who use Dublin Airport for a variety of reasons including leisure trips, business travel and visiting family and friends.  Collectively, the panel members bring a wealth of travel experience and diverse needs – from solo travellers who navigate the airport alone, to those travelling with young children, to those with additional needs.  Dublin Airport was keen to hear panellists’ current views of their recent experiences and ways to further improve the facilities at our national airport.   

Gary McLean, Managing Director of Dublin Airport said: “It was a very constructive first meeting and I was very much in listening mode to hear first-hand from our most important stakeholder, our passengers, who are at the heart of everything we do at Dublin Airport. It was good for me as the Managing Director to meet with the group and to listen to their ideas on how we can make Dublin Airport even better. I am also very conscious of recent feedback which clearly showed where we need to be more empathetic in implementing security protocols in a heavily regulated environment whilst showing respect and dignity for all our passengers.” 

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